After purchasing my boat, i talked with several people who have told me the original hulls were crazy fast. Kyle at Lake Area has done everything he could to get the issue resolved and I have no complaints with there customer service. The service manager from Lake area told me the Edge rep did not sound surprised about the cracks in the welds, so there apparently is some design flaws.

Just a little update. As of today I still have not had my boat repaired or even looked at. Ive called lake area and never got a call back. Im trying to be patient but its hard when you have a 3 month old boat thats broken and nothing is getting resolved. I apologize guys, just venting.

That sucks!!!


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I would be looking into Lemon Laws .... This day and age, there is no reason for lack of resolution...

Good luck and keep us posted...

Hydro

X2


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That or possibly the better business bureau maybe?

Thanks for the suggestions. I just spoke with mark at lake area. He told me he has already sent another boat back to edge for the same problem. He says when edge figures out why the welds are breaking then there gonna ship my boat back to be repaired. So now im still stuck with no boat for who knows how long. Once again, lake area has done their part but now waiting on edge.

Sounds like in the mean time someone needs to cough up a loaner boat or else deduct payments every month your sits useless least

Im actually researching lemon laws regarding boats. I may have to contact my attorney before its over.

With the amount of crickets you are hearing from the mfg, I wouldn't doubt they will be filling chapter 7 soon. Your boat is probably not the first to have problems from a design flaw and small companies can't eat what they are going to eat and stay in business. Good Luck

My thoughts to.


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Waco Manufacturing is not a very small boat company. They are "Edge Boats by Waco Manufacturing".
It is simply the owner not taking care of business.
D

I understand that Danny but Edge is a separate corp and profit ctr. If it were my boat, they would see a scorched earth campaign via Internet on every site in America.

Raymond, not really. It is a complicated relationship between Waco and Edge. Edge is flying under the Waco flag for several reasons, one happens to be a no compete clause Tim signed with Excel Boats. Tim started the Excel company, then sold it with a "no compete" clause, so Edge is actually a brand of Waco, not a separate entity.

I know what you mean. If you want to get their attention, go to their facebook page and state your complaints, with pictures. Then go to refugeforums.com to the arkansas forums and start hounding them there. Go where he sells the most boats and start complaining, THAT will get his attention. If the refuge forums give you trouble, and they might, start a thread titled Edge customer service and link it to your facebook page where you state your case. I still say Edge's facebook page is the tender spot for them, they love all the praise, but just like when I complained to the owner when he changed the bottom, he begged me not to go public on the internet with it. I went everywhere I had praised ansd endorsed their boats and stated the problem, I soon got a call from Tim Scott, the owner. He said, and I quote, "you are taking food from my kids table". I told him folks that bought his boats had kids to feed also and they had done nothing wrong. It worked, he changed the bottom back to the original design. I feel terrible about this whole fiasco, I endorsed thei boats till he changed the bottom design.
https://www.facebook.com/#!/EdgeBoats?fref=ts

If the above does not work, call Waco Boats and talk with the owner, tell him the problem and how you have been ignored by Tim. I have been to their factory, the owner will tell Tim he MUST fix the problem. It is not only a bad impression for Edge, it also reflects on Waco Boats. Tim has about 1/4 of the Waco factory as his section to build boats. Without Waco backing, there would be no Edge boats.
If you want help, I would be happy to help. I will take the pictures, copy you reciept for the date sold, I want you to write every date you went to Lake Area and who you talked with and what you were told. I want documentation, I will fax it to Waco's owner and ask him when this problem will be resolved or give him a cutoff date before he must speak to your attorney. The owner of Waco does not play games, he can kick them out of his facility in a heartbeat. That normally gets them moving, but, I can assure you that the owner of Waco has absolutely no knowledge of your problem.
This is Tim Scott playing games. He will stop the games when it begins to cost him, just like when he changed the bottom. Tim tends to ignore any problems until he is forced to face them. The man is a genius when it comes to designing boats, but, he is a terrible businessman.
D

I will be speaking with the owner of waco soon. Thanks again Danny for the information. Ill keep yall updated.

Just Left a message for Tom the owner waco. The guy who answered the phone told me they have had several meetings with the owner of edge about his customer service, or lack of. Now just waiting on a call back.

People don't come much better than Danny. He's helped me more than I deserve. One of the best people I've ever met. Hope your problem gets solved.

Here's some pics of the welds.

I think I could weld better than that. Man I feel for ya.


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That is some ugly work.
D

Yea I'm sure you could. lol Big thanks goes out to Danny. I think I'm on the right path to getting something done about it. He has been more help than anyone.....even the dealer.

Well I just posted some pictures on the Edge Facebook page, along with a few words to the owner. Hopefully that will get some attention.

This is a sad situation, I looked at these boats at last yrs boat show and really liked them but couldn't stomach paying their price and after hearing this I am very glad I didn't... good luck on your situation.

Posted pics of the welds on fb last night and got a call at 7 this morning from the owner of Edge. He apologized several times and is driving down next week to pick my boat up. He begged me to remove the pics from fb. I told him I would comment on them saying he is fixing the problem but would not remove them until its fixed. Hopefully this will resolve the problem. Ill keep yall posted.

I'm beside myself thinking of how they could let welds that look like that even leave their shop. That's a shame! If something that easy to spot gets by, what else is or could be lurking??

Hope this situation turns out for the better!

Like I said, it's all about shot placement. Hit the right spot, you get results:) Now, that being said, I really wouldn't put much stock in what Tim told you about "next week", his "next week" and our "next week" may be months apart. I have heard him tell Lake Area "next week" and not show up for 3 months. Don't lose the owner of Waco's number.
D

Looks like some of my welds lol. That is typical for thin aluminum to crack on side the weld. My weldbuilt is the same way. My next boat will be 100 gauge.

I found your post and the pic. I told you it would get quick results. Now, I will take bets on Tim showing up next week. I'll give you 2-1 odds that he won't show next week. There will be an excuse such as he had to go to Kentucky for warranty work, his welder was out sick, his uncle's counin's nephew 's wife had a baby.

Stay on that facebook page. Get the guys from here to go to that post and make comments. When Tim sees that it is costing him big money, something will get done. With Tim, the squeekiest wheel get the grease first. He has so many waranty problems, he takes care of the most vocal first.
I beleive that a company should sell a quality product and back it.
Danny

Two of us did and hopefully it'll help.


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I agree 100 percent, Danny helped me out with my Edge problem!

Aaron5082, Tim's "next week" and my "next week" were about 2 months apart! Lake Area ended up taking care of my Edge not Tim!

Just commented as well, hope it all gets resolved for you. THose are some sweet looking boats!

Mark from Lake Area just called and asked me to bring my boat up there. Gerald has one of his guys leaving at 2am tomm. to drop my boat off at Edge. From what ive gathered Tim and Gerald have had some words this morning and there not waiting on tim's (in a week) lines he told me. So again thanks to Lake area for doing their part.

I had a problem with a alweld I bought from them in 04. They took care of me getting me a different boat.


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I bought my boat from them 3 years ago. They are very straightforward and helpful. I'll deal with them any day over Jerry's. Unless you're buyin a $65k Shearwater you're wasting Jerry's time. Lake Area doesn't make you feel that way.

Looks like they need to get whoever welds for them some scaling guns. Them weld look like crap. Hopefully your problem gets solved. If I remember I'll get on FB tonight and comment on the pictures.

Looks like your pic and comments on facebook are gone??????
D

I just looked and couldnt find anything

I looked earlier also and saw that it was removed. I think I've made up my mind on buying one.


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Oh well, it got the desired result, the wheels are rolling now. The best thing that could happen is if they offered you a new boat. The new boats with the straight bottom are about 5-8 mph fasteron a loaded boat than the hooked boats.
D

It did do that.


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I looked on fb earlier and couldn't find my post. I guess he didnt care for the negative comments and deleted it. Well my boat will be delivered to him this morning. Hopefully all goes well and he dosent drag his feet on the repairing it. Ill keep you guys updated. Thanks to everyone for all the help.

This will get the boat to the Edge people, but real question is will you get the boat back .......in a week? Be sure to inspect all the repair work before you take the boat back home.

Im not sure how long its gonna take to get the boat back. Hopefully not to long, but I have a feeling it might be awhile. I have a good friend that works in a machine shop. I will be bringing him along when I pick it up so he can look it over. I would really hope that the owner is a man of his word and takes care of this. Im really having my doubts so far.

I don't know what you know about welding aluminum but I cant tell you this.

Those welds will have be grinded out, and since its in a corner that means they going to have to use a die grinder which is going to take a little while. All of the paint has to be removed in order to make a nice weld. You can't make a good weld on dirty aluminum, espcially as thin as an aluminum boat is. Then it will need to be repainted. I would have them send me some pics of whats been repaired the boat leaves Arkansas. Then i would inspect it once more before I take it from the Marina.

I had the same problem with my weldbuilt when it was brand new. Went back to jerrys and 9 months later I had my boat and it's never been the same since. If I were you I'd tell them to give u a new boat.

I'm guessing three months later you wil be calling them again. I sure hope I'm wrong. Maybe someone should got ohis facebook page and post a link to this thread:D
D

Please allow me to reiterate: Gerald and Kyle at Lake Area have done nothing wrong. I feel that they have gone overboard trying to resolve these Edge problems, and yes, this ain't the first one, that was a collosal lie to say only 4 problems out of 400 plus boats.. It's tough for Lake Area to show good customer service when dealing with a manufacturer that continues to lie about pickup times, repair times, delivery times, everything. Gerald and Kyle have too much class to put the blame where it belongs. Like I told Tim, you boys in Arkansas may do business this way, you ain't gonna last long down here. The bad part is, he builds a rocket. I got the first 556 he built, there is nothing that I don't love about the boat.
Gerald supported me when I raced for Tohatsu Factory, and I still hold him in highest regards as a friend and businessman. It appears that Kyle is a chip off the old block, great folks. There isn't much that I wouldn't do for either of them. So please, don't blame them for someone else's lack of character.
D

hell make an Edge Boats Problems facebook page...then you can edit it...lol

Cajunchristian. You are absolutely right. Gerald and kyle have been more than helpful. Gerald sent one of his own employees to bring my boat back just so I wouldn't have to wait for tims "next week" games ive heard so much about. (Imo that should not be his responsibilty) I have absolutely nothing but great things to say about the staff at LAM and will recommend and promote their business to everyone I can find who is looking for great customer service.

And lest anyone think I applaud Lake Area simply because they sponsored my race boat, that was 15 years ago. I retired from racing in 1999. We have remained friends long after the racing career ended.
D