They do have great customer service. My two piece LK series got 2 " of the tip broke off by a truck door before i ever made the first cast.
called the guy i purchased it from about where to send it and he just told me to bring it back and he'd replace it an no cost to me. But since i had just arrived in G.I. for a 4 day trip i did a field repair and used the rod as it was . Loved it even more w/ that 2 " missing so still have it .
He called me about 2 weeks later and asked about the rod . Told him i ws keeping it .
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