My wife has a Murano from there. The sales lady was pleasant to deal with, but she no longer works there.
The service manager is a **** head. Every time we go in there, I have to go to the owner to get things fixed under warranty.
One time, under warranty, something was wrong with the computer. Service manager wanted to charge me to fix it. He said I didn't change the air filter correctly and didn't use a Nissan air filter. I went straight to the owner and he told the service manager not to charge me.
This happened several times for different reasons. Same guy. I'd rather pay someone else to fix it than to go back in for warranty work.
The owner is a stand up guy. He always took care of me. But I shouldn't have to go to him every time I have a warranty issue.
That place has turned me off on Nissan. Even if they were a good car, I wouldn't buy another because of the service I got in Lake Charles.
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