I've never owned a duce rod nor have I even seen one in person, but for such a "quality" rod they sure do seem to have a lot of warranty claims. Regardless of how good or bad the customer service was, why are there so many request for warranty repair? Is it because of failures from normal use, poor craftsmanship, user error, etc...
I'm not bashing or praising them, just wondering from all the comments I've seen about warranty requests on this board.
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