Almost a year into my own business as well. I KNOW we have a great product/service to offer!... Still people have what they know and are hard to change, as Warren said.
I've had people here, on SC, that I thought I had established a good rapport with that still took their cars elsewhere. Hell, one of my best mooch friends, not here, did it to me the other day!!...Needless to say, he made his last mooch! but, I'm learning, it's the way business is... Loyalty, so it seems, is a thing of the past!
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