To: My fellow Salty Cajuns
From: Ticked off in Youngsville
I sold my truck on October 1. The payoff was $X. The bank the buyer used paid that amount - $X. The title was mailed to that bank. Toyota sends me a letter saying the account was overpaid in the amount of $996.20 and a check was given to me in which I deposit. On November 18 (41 days later), I get a letter saying I OWE $1,007.97 to Toyota due to the amount of X + 996.70 (plus interest) that was erroneously posted to my account in error!
I calmly call customer service and speak with 10 different people and have to give each one of them my updated information, so about the time I get up the chain to a manager I am really perturbed. He says I owe them the money even though it is their fault and that in the future if someone gives me a check I should call about it before I cash it! I told him that when someone makes an error it should not take 41 days to process, but that is beyond the point.
My questions are:
Do I owe them the money for their error?
and
Should I call IronMan?