Quote:
Originally Posted by Blue Wave 2200
We don't have start up problems. We test the connections at the cabinet before anyone is ever connected to make sure all the light levels are where they should be. When you get connected, it's good to go.
As for the work the contractors we hired are doing, I'm not sure exactly how they operate. They have a method to the maddness. We have an outside plant crew that oversees the work that the contractors putting the fiber in the ground are doing and they make sure it is done correctly and on time.
I'm over the Broadband Department. We make sure you always get a the best video signal and Internet connection possible. We want happy and satisified customers.
On a support note, we now have employees that will call you back after normal business hours and on weekends to help you resolve any issue you might have (PC not connecting to the Internet, wireless router help, remote control programming, etc...) We strive for you not to have any issues, but we are here in case you do.
Not trying to sould like a salesman, but we pride ourselves on being local with local employees. When you call us, you are talking to someone that is in SW LA.
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I have to agree with the last statement. We recently got rid of our home phone and cable from Cammeron Communications however we kept their internet service. When they disconnected us they accidentally removed all three services, I called the local office and s2 trucks showed up less than 2 hours later and fixed the problem. It was after 5PM when they arrived and staye duntil they reconnected and tested the entire system and wireless router and cleared out all the old IP addresses