We don't have start up problems. We test the connections at the cabinet before anyone is ever connected to make sure all the light levels are where they should be. When you get connected, it's good to go.
As for the work the contractors we hired are doing, I'm not sure exactly how they operate. They have a method to the maddness. We have an outside plant crew that oversees the work that the contractors putting the fiber in the ground are doing and they make sure it is done correctly and on time.
I'm over the Broadband Department. We make sure you always get a the best video signal and Internet connection possible. We want happy and satisified customers.
On a support note, we now have employees that will call you back after normal business hours and on weekends to help you resolve any issue you might have (PC not connecting to the Internet, wireless router help, remote control programming, etc...) We strive for you not to have any issues, but we are here in case you do.
Not trying to sould like a salesman, but we pride ourselves on being local with local employees. When you call us, you are talking to someone that is in SW LA.
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07-05-2011, 10:56 PM
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