I have had costas since 2006. I have a pair of fathoms that have had, ear pieces replaced(rubber wore out)main frame replaced (crack formed on nosepiece)and lenses replaced(coating was peeling)All I paid was shipping.
I have 3 other pair that have had work done also.... If its a manufacture defect or a piece wears out, I have never paid for a repair.
Now I severely scratched a few lenses; those I paid for.
Can't remember the amount ; but it was way less then a new pair.
I give them a 10/10 on customer service!!
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