Jack,
While I appreciate you taking the time to respond to this thread. Fact is the service / treatment of customers at the dealership is crap. The salesman that assisted me was straightforward, which I can appreciate since I am in sales... But the finance guy is who actually sold me the truck (he should have got the commission). The Sales Manager that came in to talk to me (not sure if it was you or not) was an arrogant pri_ck who implied that I was less of a man for looking at buying a Tahoe as opposed to the F150. I won't go into details, but it PISSED me off. But again, the finance guy bailed you all out. Now for service. I paid $50k for a vehicle and the service department screwed my brakes up on the 1st tire rotation at 8k miles. I thought it was something that I did so I took it to my local mechanic and had him look at it. The front brake rotors were warped and had to be turned. My mechanic said he wasn't sure why a basically new vehicle would have that issue, other than maybe the lug nuts were over-tightened or put on improperly. I brushed it off and payed the $100 plus dollars for the work to be done locally. Problem solved right? No. At about 20k miles and about to leave to go out of town for Labor Day I have my oil changed and tires rotated at the Quick Lane the day before I leave. The WHOLE way to Arkansas I had to deal with the shaking when I applied my brakes. My truck would rattle it was so bad. I was fuming. And it was Labor Day so I couldn't have it fixed while I was visiting my family. So I had to deal with it the WHOLE way back. It gets better. I call the Quick Lane and ask to talk to the service manager, and tell him that I am having an issue with my brakes shaking and that I think think it was a result of them not tightening the lug nuts properly. I got laughed at and was told that it has nothing to do with the tightening of the lug nuts. So I guess it's just a coincidence that twice now, the day after they rotate my tires I have this massive front end shake on a 2013 vehicle. So another $100 plus dollars to fix the problem for the second time. I also had another issue that I contacted the service department about. The response was "how about you just drop it off with me for a few days and we will take a look at it". Well sure! Everyone has a garage full of cars that we can use to get around while we drop our other vehicle off for a few days to be "looked at". I will never buy another vehicle from there again. I will pay more elsewhere to get better treatment. Sorry for the long post, but I felt like I needed to respond to Jack's post above.
Jacob
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