Bought one of their Color Chartplotter / Sonar units about a year ago and we had it installed in the elements for about a year and it died. I didn't even write them, i just put it in a box and sent it to them with the receipt and didn't think much of it. It took them a pair of weeks to get it since I sent it from here in Costa Rica, but it looks like they turned it around pretty quick and sent me a new one priority mail! I didn't even include all the cables and stuff when I sent in the broken one, and they sent me EVERYTHING.