Quote:
Originally Posted by fisheye
Hotels overbook inventory as well. It is based on an expected attrition or "no show" percentage, and is an attempt to maximise revenue by achieving as close to 100% or better occupancy. In the hotel business one usually has a backup plan to "walk" clients to nearby comparable accommodations in a bad situation. Kinda looks like a manager somewhere put the company needs ahead of customers and skrewed the pooch
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Rental car companies do this to - overbook. I know because Hertz screwed me one time when I went to Memphis for a sales meeting.
Also, United sucks. Their flights are always delayed or you sent on the runway for 20-30 minutes before or after your fight. I fly them only went I have NO other choice.