Edge boats

[PaulMyers]

Originally Posted by sniper3726

Does LAM sell them .?

Yes they do and they have a few in stock.

[AARON5082]

I have a 2012 model and so far i'm not too impressed. I bought the 656 in October and it has been at Lake Area waiting for the Edge rep for almost 3 weeks due to 4 cracked welds in the floor. I must say that Lake Area has been awesome in helping to resolve the issue but now there hands are tied until the rep shows up.

[Gerald]

I would think that if you took a bunch of good quality pictures of the cracks and sent the picture to them, the problem could be resolved in a day or two.

I did this when I worked and had problems with plant equipment.

[AARON5082]

From what I understand, the service manager has already sent the edge rep pics of the cracks. They said he would be here next week to look at it personally. Thanks for the advise though.

[CajunChristian]

I can assure you, it's not Lake Area that is failing. The folks at Edge seem to be getting worse instead of better at their Customer Service. I have personally watched Gerald and Kyle sit for hours trying to talk with the Edge rep. At that really sucks, from what I'm told, they are now back to building their hulls as originally designed. The originals were rockets.
D

[AARON5082]

After purchasing my boat, i talked with several people who have told me the original hulls were crazy fast. Kyle at Lake Area has done everything he could to get the issue resolved and I have no complaints with there customer service. The service manager from Lake area told me the Edge rep did not sound surprised about the cracks in the welds, so there apparently is some design flaws.

[AARON5082]

Just a little update. As of today I still have not had my boat repaired or even looked at. Ive called lake area and never got a call back. Im trying to be patient but its hard when you have a 3 month old boat thats broken and nothing is getting resolved. I apologize guys, just venting.

[Hydro]

Originally Posted by AARON5082

Just a little update. As of today I still have not had my boat repaired or even looked at. Ive called lake area and never got a call back. Im trying to be patient but its hard when you have a 3 month old boat thats broken and nothing is getting resolved. I apologize guys, just venting.

I would be looking into Lemon Laws .... This day and age, there is no reason for lack of resolution...

Good luck and keep us posted...

Hydro

[1fastmerc]

Originally Posted by AARON5082

Just a little update. As of today I still have not had my boat repaired or even looked at. Ive called lake area and never got a call back. Im trying to be patient but its hard when you have a 3 month old boat thats broken and nothing is getting resolved. I apologize guys, just venting.

That sucks!!!


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[1fastmerc]

Originally Posted by Hydro

I would be looking into Lemon Laws .... This day and age, there is no reason for lack of resolution...

Good luck and keep us posted...

Hydro

X2


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[Keywest18]

That or possibly the better business bureau maybe?

[AARON5082]

Thanks for the suggestions. I just spoke with mark at lake area. He told me he has already sent another boat back to edge for the same problem. He says when edge figures out why the welds are breaking then there gonna ship my boat back to be repaired. So now im still stuck with no boat for who knows how long. Once again, lake area has done their part but now waiting on edge.

[weedeater]

Sounds like in the mean time someone needs to cough up a loaner boat or else deduct payments every month your sits useless least

[AARON5082]

Im actually researching lemon laws regarding boats. I may have to contact my attorney before its over.

[Raymond]

With the amount of crickets you are hearing from the mfg, I wouldn't doubt they will be filling chapter 7 soon. Your boat is probably not the first to have problems from a design flaw and small companies can't eat what they are going to eat and stay in business. Good Luck

[CajunChristian]

Originally Posted by Raymond

With the amount of crickets you are hearing from the mfg, I wouldn't doubt they will be filling chapter 7 soon. Your boat is probably not the first to have problems from a design flaw and small companies can't eat what they are going to eat and stay in business. Good Luck

Waco Manufacturing is not a very small boat company. They are "Edge Boats by Waco Manufacturing".
It is simply the owner not taking care of business.
D

[Raymond]

I understand that Danny but Edge is a separate corp and profit ctr. If it were my boat, they would see a scorched earth campaign via Internet on every site in America.

[CajunChristian]

Originally Posted by Raymond

I understand that Danny but Edge is a separate corp and profit ctr. If it were my boat, they would see a scorched earth campaign via Internet on every site in America.

Raymond, not really. It is a complicated relationship between Waco and Edge. Edge is flying under the Waco flag for several reasons, one happens to be a no compete clause Tim signed with Excel Boats. Tim started the Excel company, then sold it with a "no compete" clause, so Edge is actually a brand of Waco, not a separate entity.

I know what you mean. If you want to get their attention, go to their facebook page and state your complaints, with pictures. Then go to refugeforums.com to the arkansas forums and start hounding them there. Go where he sells the most boats and start complaining, THAT will get his attention. If the refuge forums give you trouble, and they might, start a thread titled Edge customer service and link it to your facebook page where you state your case. I still say Edge's facebook page is the tender spot for them, they love all the praise, but just like when I complained to the owner when he changed the bottom, he begged me not to go public on the internet with it. I went everywhere I had praised ansd endorsed their boats and stated the problem, I soon got a call from Tim Scott, the owner. He said, and I quote, "you are taking food from my kids table". I told him folks that bought his boats had kids to feed also and they had done nothing wrong. It worked, he changed the bottom back to the original design. I feel terrible about this whole fiasco, I endorsed thei boats till he changed the bottom design.
https://www.facebook.com/#!/EdgeBoats?fref=ts

If the above does not work, call Waco Boats and talk with the owner, tell him the problem and how you have been ignored by Tim. I have been to their factory, the owner will tell Tim he MUST fix the problem. It is not only a bad impression for Edge, it also reflects on Waco Boats. Tim has about 1/4 of the Waco factory as his section to build boats. Without Waco backing, there would be no Edge boats.
If you want help, I would be happy to help. I will take the pictures, copy you reciept for the date sold, I want you to write every date you went to Lake Area and who you talked with and what you were told. I want documentation, I will fax it to Waco's owner and ask him when this problem will be resolved or give him a cutoff date before he must speak to your attorney. The owner of Waco does not play games, he can kick them out of his facility in a heartbeat. That normally gets them moving, but, I can assure you that the owner of Waco has absolutely no knowledge of your problem.
This is Tim Scott playing games. He will stop the games when it begins to cost him, just like when he changed the bottom. Tim tends to ignore any problems until he is forced to face them. The man is a genius when it comes to designing boats, but, he is a terrible businessman.
D

[1fastmerc]

Originally Posted by Raymond

With the amount of crickets you are hearing from the mfg, I wouldn't doubt they will be filling chapter 7 soon. Your boat is probably not the first to have problems from a design flaw and small companies can't eat what they are going to eat and stay in business. Good Luck

My thoughts to.


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[weedeater]

This is a sad situation, I looked at these boats at last yrs boat show and really liked them but couldn't stomach paying their price and after hearing this I am very glad I didn't... good luck on your situation.