Castaway ticks me off

[FF_T_Warren]

So here's the follow up on my broken rod story.

I spent $25 shipping the thing back to castaway and was assured that they would replace it. Well I get a call this morning, Hello Mr. Warren this is ... with castaway. The way your rod broke isn't covered under warranty, but we can sell you a new one at half price if you would like to do that. So I ask how much and she says it retails for $269 so they will sell it to me for $135 plus the $25 for shipping, so $160. (Well I only pay $175 normally from Chag's.) So, rather than stir up the stink and try to argue I said fine and told them to ship the new rod. Well then about 45 minutes later I started thinking about it and said heck, Billy can probably take my parts(reel seat and titanium guides) from the broken one and build me a nice stick with them(I love the feel of the skeleton rod). So I call back and leave her a msg asking politely to send back my broken rod with the new order.

About 30 minutes later she calls back and says they can't do that because of the warranty. I said what warranty, I'm buying a new rod. Yall aren't warrantying anything. She said well we can't do that because we are sending you a new rod and you could keep sending back the broken one and getting a new rod. ???What??? Yall aren't warrantying it this time, why would I send it back in and yall warranty it that time. At this point she says well we are giving you a rod at half price. I said I can buy it from the guy I get it from all day for $175, so all your saving me is $15 and a trip to new orleans. Soo why can't you just give me my old rod back and I'll buy a new one.

Well sir we can't do that it's our warranty policy. So I said well can I just get my other rod back? She says no, all we can do is sell you a new one at half price. I said so I can't even get the other one back. She says well yea if you want it but we can't sell you one if you do and you'll have to pay the shipping back.

So I said, well just do that I'll get one from my dealer cuz I can get it for almost the same price.