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  #1  
Old 09-05-2014, 11:43 AM
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keakar keakar is offline
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Originally Posted by tboy View Post
as to the hubcap trim ring, the parts guy showed it to me in the computer and the "rim asnd trim ring are one unit in two pieces that are bonded together at the factory so they don't come apart separately and that's why the weight was put on the outside but they will send it back and have them rebalance it with only putting weights on the back side so it doesn't show on the outside."

This part is confusing to me. Shouldn't they remove the trim ring\center cap to balance the wheels?
it confused me and the parts guy at first too because you would think so but the steel wheel is made, then the ss trim ring is made they GM permabonds them together so they can never come apart.

only the center cap comes off and the outer trim ring doesn't so it is two pieces but made as one part you cant separate.

look at the wheel here any it might help you see whats going on:

Quote:
Originally Posted by Webster View Post
well I saw a printout of the parts film where they only two 17" wheels were the mag and the steel wheel with ss trim and it only shows it as one part number, there is no part number or anything that shows the trim as a separate part. at this point all I have to go on is what he showed me and told me and I cant see a clear separation or anything where you can see movement or separation between the trim and the wheel.

this is it, mine is part #1, its a plain old fashioned regular black steel rim on the inside with a ss overlay trim piece permabonded onto it to look and act as a hub cap style trim piece just for looks http://www.gmwholesalepartsdirect.com/index.php?i=2&model=682&make=116&year=2014&section =116&catid=30154&type=parts&subcatid=&item_collisi on=1&items=none&image=GH14266&catid=30154

and this is what they actually look like: http://www.ebay.com/itm/Four-2014-Chevy-Silverado-Tahoe-Sub-Factory-17-Chrome-Clad-Wheels-Rims-OEM-5655-/221541598359?pt=Motors_Car_Truck_Wheels&hash=item3 394e88497&vxp=mtr
you might see it at a separate piece on ebay because some companies do sell an ad-on hubcap that looks just like this to give you a new 2014 stock truck look but that's just an aftermarket immitation
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  #2  
Old 09-05-2014, 03:08 PM
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Gotcha.

Been awhile since I slung any tires, but in extreme cases like this we would dismount tires then spin just the rim on the balancer to see if the problem was in the tires or rims, and if it was in the rims it would tell us which one(s) was causing the issue.

Hope they can get it figured out for you.
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  #3  
Old 09-05-2014, 03:23 PM
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Originally Posted by tboy View Post
Gotcha.

Been awhile since I slung any tires, but in extreme cases like this we would dismount tires then spin just the rim on the balancer to see if the problem was in the tires or rims, and if it was in the rims it would tell us which one(s) was causing the issue.

Hope they can get it figured out for you.
me too but at this point im almost 50/50 kinda hoping they can't so I can lemon law it and get out of the deal with a buy back before other problems start to come up

if it comes back with a vibration again I will demand they do just that and test the bare rims as well as start with 4 brand new tires taken off of the rack and not swapped with a set they pull from another truck on the lot like they did last time.
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  #4  
Old 09-05-2014, 07:04 PM
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ok, I got the truck back and they said they felt it but they didn't do anything at all to the truck because everything was normal and is working fine, this is what the service ticket said:
Quote:
A CS FEELS HOP IN VEHICLE AT 40 MPH SEE HISTORY
0400 NORMAL OPERATION N/C

627 TEST DROVE VEHICLE AND FOUND COMPLAINT TO BE NORMAL FOR A SHORT WHEEL BASE TRUCK. CUSTOMER ALSO CONCERNED ABOUT WHEEL WEIGHTS ON OUTSIDE OF CHROME CLAD RIMS NEEDING TO BE REMOVED IF HE HAD A FLAT. INFORMED CUSTOMER THAT WHEEL IS CHROME CLAD AND THAT CHROME COVER IS NOT TO BE REMOVED BECAUSE OF IT BEING BONDED TO STEEL WHEEL. CUSTOMER TO RETURN TO DRIVE WITH DMA.

**********************************************

B RENTAL LOANER VEHICLE FOR ONE DAY
100 INTS N/C

**********************************************

C** C/S HE FEELS VIBRATION AROUND 60-70 MPH
0400 TIRES N/C

627 TEST DROVE VEHICLE AT SPEEDS NOTED WITH NO VIBRATION FELT. DID FEEL ROAD SURFACE AND EXPANSION JOINTS IN ROADWAY.

**********************************************
so in other words, they aren't going to fix anything
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  #5  
Old 09-09-2014, 02:51 PM
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just left the local dealer (different one then the first 3 repairs) for service #4 for vibration and he said its a known issue for "some" trucks and he has another truck in the shop for exactly the same issue but GM has no recommended fix for it so they will call me when they know how to fix it, otherwise they consider it "normal" to vibrate

oh well buyer beware !!!
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  #6  
Old 09-09-2014, 04:56 PM
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lemon law claim has been submitted
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  #7  
Old 10-13-2014, 08:46 PM
Gerald Gerald is offline
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Another test drive you might make is to get another similar truck and make the same test video showing a smooth ride on the same road.

This would compare a good truck to your truck that vibrates.

I also drive a Silverado, but it is much older and no vibration problems. Your problems make me wonder what I might get to replace this truck someday.
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  #8  
Old 10-13-2014, 08:51 PM
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Originally Posted by Gerald View Post
Another test drive you might make is to get another similar truck and make the same test video showing a smooth ride on the same road.

This would compare a good truck to your truck that vibrates.

I also drive a Silverado, but it is much older and no vibration problems. Your problems make me wonder what I might get to replace this truck someday.
well its hard to find something similar, I bought a Tacoma to be my truck now but you sit on the floor and there is no close comparison. I wish I had thought about doing a video in the loaner trucks they gave me because those would be a perfect comparison and they were smooth as butter even on rough roads.

as to you buying a truck in the near future, trust me, run don't walk but run away from any 2014 or 2015 truck you ever see for sale

wish I still had my 98 I traded in for this turd

this is the 5th new Silverado I bought and it will be the last one I EVER buy

I don't care if they fix the problems in the future but the way GM treats people over this is unforgivable in my book

as a good Christian I always forgive but I never forget and I am no longer a chevy guy for life, GM has cured me of that
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  #9  
Old 10-13-2014, 08:56 PM
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Quote:
Originally Posted by keakar View Post
trust me, run don't walk but run away from any 2014 or 2015 truck you ever see for sale

wish I still had my 98 I traded in for this turd


If you didn't have any issues with it, would you be saying it's the best truck ever made? Every vehicle ever made has people who love them and people who hate the same vehicle. You just happen to get a lemon. It's the luck of the draw now a days with everything it seems. "they don't make em like they used to".


Cant' you correct the mediator and show the service doc say there isn't a problem with flat spots.
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  #10  
Old 10-13-2014, 09:04 PM
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Originally Posted by redaddiction View Post
If you didn't have any issues with it, would you be saying it's the best truck ever made? Every vehicle ever made has people who love them and people who hate the same vehicle. You just happen to get a lemon. It's the luck of the draw now a days with everything it seems. "they don't make em like they used to".


Cant' you correct the mediator and show the service doc say there isn't a problem with flat spots.
lol, she has the documents in her hand. I gave her copies of all 4 service tickets and she also got the same copies direct from the dealerships along with their opinions on what is or isn't wrong with the truck and why they couldn't or wont fix it. they rebalanced all 4 tires 3 times, replaced all 4 tires and rims, then rebalanced those 3 times and then decided nothing was wrong and they dont feel it vibrating at all lol.

I corrected her when she read me her decission and told here they replaced all the tires and rims and it made no difference. my correction of her was followed by 10 seconds of crickets chirping silence and then she said "well this is my decision and if you want to pursue it further we cant help you".

the trouble is they don't know whats wrong so the cant fix it but no one is willing to say that on the record and be the one held responsible for GM being forced to buy it back.
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  #11  
Old 10-13-2014, 09:19 PM
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Yeah, that's a messed up situation. I hope the lemon law comes into play for you!
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  #12  
Old 05-19-2015, 08:01 PM
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I came back for an update to my issue.

as of 5/18/15 GM agreed to and has been ordered by the judge in writing as part of the settlement to buy back my truck at full cost plus all insurance premiums, sales taxes, and trade in value, in short, im made completely whole by this decission.

for those who missed it I went through BBB and the GM rep which was a joke and a waste of time then I finally skipped arbitration upon the advice of my lawyer who said it would only give then a preview of your argument when then denied you at arbitration and forced you to get a lawyer anyway. now arbitration will work if you want another replacement truck but if you want your money back then the arbitration person will just tell you to go take a hike.

so to wrap up:

I bought my truck in 8/27/14 and had the bad vibration they couldn't fix and wasted two months with BBB and GM rep until finally in november I had to get a lawyer and file lemon law in civil court and here I am 6 months later finally with a resolution due in no small part to the youtube video I made that GM did not want shown to a jury in open court not to mention they had to convince the jury nothing was wrong with my truck and as soon as they saw the video there was no way they would buy GMs claim there was nothing wrong with the truck.

if you are interested the video is here: https://www.youtube....h?v=ppSl0D3AQm8

I pray no one else has to go through this but sadly there are thousands of people who bought lemons just like me and most just trade them in tby aking $8k-$10k in lost value to do it just to avoid fighting with GM about this.
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  #13  
Old 05-19-2015, 11:38 PM
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Quote:
Originally Posted by keakar View Post
I came back for an update to my issue.

as of 5/18/15 GM agreed to and has been ordered by the judge in writing as part of the settlement to buy back my truck at full cost plus all insurance premiums, sales taxes, and trade in value, in short, im made completely whole by this decission.

for those who missed it I went through BBB and the GM rep which was a joke and a waste of time then I finally skipped arbitration upon the advice of my lawyer who said it would only give then a preview of your argument when then denied you at arbitration and forced you to get a lawyer anyway. now arbitration will work if you want another replacement truck but if you want your money back then the arbitration person will just tell you to go take a hike.

so to wrap up:

I bought my truck in 8/27/14 and had the bad vibration they couldn't fix and wasted two months with BBB and GM rep until finally in november I had to get a lawyer and file lemon law in civil court and here I am 6 months later finally with a resolution due in no small part to the youtube video I made that GM did not want shown to a jury in open court not to mention they had to convince the jury nothing was wrong with my truck and as soon as they saw the video there was no way they would buy GMs claim there was nothing wrong with the truck.

if you are interested the video is here: https://www.youtube....h?v=ppSl0D3AQm8

I pray no one else has to go through this but sadly there are thousands of people who bought lemons just like me and most just trade them in tby aking $8k-$10k in lost value to do it just to avoid fighting with GM about this.
I must have not read your last update before my previous post.

It sounds like aside from all of the headache you went through it turned out pretty sweet for you! You basically got to drive around a brand new truck, albeit one that shook at highway speeds, for 6 months at no cost you.

It would serve your dealership right if you paid a few bucks and took out a section in the local newspaper for a week and printed your story similar to the way you did here on saltyCajun with the name of the dealer and the names of the employees who tried to shafts you..

Also, the link you posted does not work. I would not be surprised if GM had it taken down. it may just be a typo though.
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  #14  
Old 05-20-2015, 05:44 PM
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Originally Posted by Mako19 View Post
I must have not read your last update before my previous post.

It sounds like aside from all of the headache you went through it turned out pretty sweet for you! You basically got to drive around a brand new truck, albeit one that shook at highway speeds, for 6 months at no cost you.
not quite, the thing shook so bad you would be throwing up after 75 miles or so from the carsickness.

with my bad back I couldn't stand it so it was undrivible to me and it just sat in the yard killing grass for 6 months. when I turn it in it still has the original factory new car smell and it only has 1800 miles on it and 1000 of those miles were them doing test drives. not sure what the truth is but they "claimed" they "had to" put at least 200 miles on it test driving after a repair attempt.

I agree with the dashboards guys, every chevy truck I ever owned had the dash board start cracking and falling apart right around the ten year mark but fords and dodge do it too. I think its because they try to make them cushy or with very thin plastic so they just don't last. whats worse is they stop making replacement dashes for them after 7 years right when you get to the point where you need to buy one. if I could buy a dash for my 98 I never would have traded in in to buy this lemon in the first place but the dash was literally just being held together by the wiring harness and wires were starting to get frayed.

never say never but I don't ever recall seeing a Nissan or Toyota dashboard crack up like that
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  #15  
Old 05-19-2015, 09:58 PM
ThePinkBanana ThePinkBanana is offline
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My 2013 drove like a tank with a 6 inch lift and mud tires, vibration issue?? Hell yes lol traded it in for a tundra which doesnt looks as flashy or "bad ***" but definitely a lot smoother ride and much more powerful engine.
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  #16  
Old 05-19-2015, 11:29 PM
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Dang, after reading this whole thread I feel your pain, man! I know how excited I was to purchase my first (and only) brand new truck and can't imagine how all of this crap has taken away from your "new truck" enjoyment.

I bought a new 2014 GMC Sierra on December 31st 2013 and (knock on wood) have not had any issues yet. I even went ride down the highway at the speeds you are having issues with and did not feel any unusual vibrations.

I sure hope that they make it right. You have much more patience than I have because if I would have been given the run around after dropping $30k + on a new truck I don't think that I would be able to treat those people with much respect.

If you are going to have to spend money on a lawyer to force them to make this right you might as well document all of your lawyer fees, time spent, mileage driven, and any other expenses and get them to reimburse you for everything. I hate to be like that but they have to realize that for most people a new truck is the second largest purchase they will ever make next to their home and they expect a quality product for the outrageous prices that they are charging for new trucks these days.

Have you considered contacting GM corporate headquarters with a formal letter written by a lawyer to see if they will get envolved?

Also, Southern151 sounds like he knows more than the average person about Lemon Laws because of his profession and is always willing to lend advice. It may be worth shooting him a PM.

Good luck and keep us updated.
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  #17  
Old 05-20-2015, 12:04 PM
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I am not sure about vibration issues, but I dang well know that I've trouble with my dashboard randomly cracking in multiple places. It is a common problem with GM trucks from 2007-2014 models.
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  #18  
Old 05-20-2015, 01:31 PM
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I am not sure about vibration issues, but I dang well know that I've trouble with my dashboard randomly cracking in multiple places. It is a common problem with GM trucks from 2007-2014 models.
Agreed.... I have a Tahoe that I replaced the dashboard in. Didn't take long before the replacement started cracking up.

Pisses me off.
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