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  #21  
Old 01-13-2017, 04:08 PM
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Originally Posted by specktator View Post
Sterling Ford in Opelousas?
Yep!
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  #22  
Old 01-13-2017, 04:32 PM
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They are awesome!
Drove to Baton Rouge to drop off my truck when I bought it , sent someone to pick it up when it leaked , send someone back with new truck / paperwork AND boudin balls from Billy's!! Signed the paperwork in my kitchen!
They are great!!
My goodness! They go above and way beyond. Like I said earlier, I've never owned a ford but I may give them a shot when I buy my next truck.
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  #23  
Old 01-13-2017, 07:05 PM
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Bought my 2015 F150 with Courtesy and luckily have had no issues. Bought my wife's and sons vehicle with Sterling and they are fantastic
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  #24  
Old 02-07-2017, 09:19 AM
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Today makes 4 weeks and I still don't have my truck. I'm still on foot. Called this morning begging for a loaner. He is going check with management and getting back with me. I told him I've never been treated so poorly in all my life. Luckily, my wife works with me or I would be a month into a rental on my dollar. I will never do business with this establishment again. Worst part is I've spent over $150,000 with Courtesy since 2012 and they could care less.
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  #25  
Old 02-07-2017, 10:33 AM
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Have you talked to the GM?
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  #26  
Old 02-07-2017, 10:55 AM
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Have you talked to the GM?
Or the owner. Seems like they SHOULD be bending over backwards to help you and keep you as a customer.
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  #27  
Old 02-07-2017, 12:40 PM
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Called 3.5 hours ago and still haven't gotten a call back.

It's obvious that they could care less whether they keep me as a customer or not at this point, so I'm kind of at a loss at what to do at this point. Going over there and jumping their a** isn't going to do anything but just infuriate me more. I just cannot believe that a dealership of this magnitude with so much competition in the area would do this to someone.
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  #28  
Old 02-07-2017, 12:53 PM
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Just called and talked to the manager. Told me he is going to call Ford and see if they will give me a loaner. Just like I expected, I voiced all of my frustrations and he could care less. All it did was p*** me off even more. NEVER, NEVER do business with any Courtesy dealership. PLEASE!!!
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  #29  
Old 02-07-2017, 01:34 PM
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That's terrible
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  #30  
Old 02-07-2017, 01:38 PM
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Can you pull tbe truck from Courtesy and bring it to Sterling? You still may have to pay but hopefully they can remedy the problem. Trade that thing in on a new one without a moonroof
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  #31  
Old 02-07-2017, 01:44 PM
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Man, that's frickin ridiculous that they are treating you that way. Good luck
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  #32  
Old 02-07-2017, 02:45 PM
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My wife and I will both need new cars/trucks in the next year. She currently has a Ford and wants another one. I know one place I won't be shopping!!

Thanks for the customer review.
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  #33  
Old 02-08-2017, 09:55 AM
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Originally Posted by fishinpox View Post
Yep!
Who was your salesman at Sterling? Need a new f150 this year.
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  #34  
Old 02-08-2017, 03:27 PM
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Originally Posted by fishinpox View Post
Drain hose from sun roof
I HAD THE SAME EXACT PROBLEM on my 2015 platinum . Sounded like water sloshing around my front passenger door . 2 week old truck .

I call sterling ford & they gave me a 2016 platinum at no charge , replaced my aftermarket tires, leveling kit , tiny and weathergaurd toolbox .

My buddy had same thing happen on his king ranch except it was leaking through drivers side pillar . Robinson brothers here in BR screwed him around and eventually fixed it

I will never buy another domestic car from anyone BUT STERLING GROUP they kick arse
I'm not a Ford guy but that's damn good customer service pox. Don't find that much anymore. Good on them and good for you
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  #35  
Old 02-08-2017, 03:34 PM
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Originally Posted by fishinpox View Post
Drain hose from sun roof
I HAD THE SAME EXACT PROBLEM on my 2015 platinum . Sounded like water sloshing around my front passenger door . 2 week old truck .

I call sterling ford & they gave me a 2016 platinum at no charge , replaced my aftermarket tires, leveling kit , tiny and weathergaurd toolbox .

My buddy had same thing happen on his king ranch except it was leaking through drivers side pillar . Robinson brothers here in BR screwed him around and eventually fixed it

I will never buy another domestic car from anyone BUT STERLING GROUP they kick arse
wait.. they permanently replaced your 2015 with 2016?
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  #36  
Old 02-08-2017, 04:52 PM
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I believe that with a vehicle, it is all about service after the sale. Courville Toyota always took great care of me, didn't mind driving from Lafayette to get there. I have a Ford now, wanted to try one...happy with my service department at Hub City. I have not heard anything great about Courtesy over the years. No matter the brand, it is the service that matters. You only need a great service department if something bad happens. But for oil changes and basic scheduled maintenance, a good department works too.
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  #37  
Old 02-08-2017, 04:53 PM
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wait.. they permanently replaced your 2015 with 2016?
Correct , and did everything at my house as far as paperwork so I didn't have to drive 1 hour to dealership.
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  #38  
Old 02-08-2017, 05:03 PM
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Correct , and did everything at my house as far as paperwork so I didn't have to drive 1 hour to dealership.


Good lord! You must have really overpaid for that 2015!!

Just kidding lol I bought my truck from sterling as well and I can't complain about a thing. They even bring me to work and pick me up when I have oil changes.
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  #39  
Old 02-08-2017, 10:11 PM
Rjrobin2002 Rjrobin2002 is offline
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Ford is getting a bad trend started on warranty denies, I guess their trucks are selling themselves and they think we won't leave them. They just got done denying my brothers 2013 f 250 diesel with 30,000 miles $9,000 fuel system failure. Apparently they are using some ****y bosh fuel pump and when it shredded it ruined all lines and all 8 injectors. They just denied it and said he had bad fuel and when we went and got out own samples no bad fuel could be found, appealed and lost. The service manager said we were getting hosed but he could not make Ford pay.
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  #40  
Old 02-08-2017, 11:29 PM
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Originally Posted by jpeff31787 View Post
Good lord! You must have really overpaid for that 2015!!

Just kidding lol I bought my truck from sterling as well and I can't complain about a thing. They even bring me to work and pick me up when I have oil changes.

Honestly they gave me the best price out of 3 dealerships , best trade in by a ridiculous amount and handled business on my leaking truck . As long as sterling sells it I'll buy it from them
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