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The Tackle Box (Lures, Baits, Rigs) Discuss everything related to tackle here, including making your own |
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#1
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New Duce same problems?
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#2
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PM Hitinitdaily, he'll hook u up
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#3
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Thanks but that's kinda besides the point. I support local companies for a couple reasons. I like to help my local community and because I expect that it would be easier to get service locally. It's just frustrating when you realize that you can almost send a rod back to a national company out of California and have the thing back prior to your local guys even returning an email.
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#4
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dang, sucks to hear that.
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#5
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hey h20 express has great warranty!!!!
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#6
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Rods
Quote:
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#7
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Par
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#8
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Im sure theres a good explanation. They may be out of town. Just sit tight.
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#9
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Quote:
I did however hear from cade and had the opportunity to meet him. He went above my expectations on my broken rod. He really did. I talked to him for a while and he is well aware of the company's previous problems. He knows that lots of people liked the rods but hated the service and I agree. He is determined to give better service. I experienced it today, time will tell if it will last. I hope he can make this company work, I really do. I got a chance to play with the new rods and they are great. I even bought one. That should say a lot. I was like many others, loving the rods but not willing to give duce another dime until I felt like I was making a good investment. A rod of that cost is an investment after all. So I gave them another chance, maybe time will show me to be a fool, but I think not. I think that duce finally has an actual business man in place to run things; otherwise I would have kept my money in my pocket. |
#10
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Glad it worked out for you.
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#11
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I have nothing but good things to say about their customer service. Cade responded to my email the same day and with in a few days my new rod was at my door. And this rod was 2 years old and he held up their end of the warranty.
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#12
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What exactly does a duce rod warranty consist of?
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#13
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That's what every sucker on this site that bought one would love to know. LOL
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#14
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He said he is giving a 5yr warranty on the rods he is selling now.
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#15
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Lmao here we go again... Duce.... Pttttf .....you ever wanna ruin a business?? Let the guys from Duce run it for a week!
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#16
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haha yep
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#17
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sounds to me like they are goin good now... maybe I misread what grizzon30s posted.
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#18
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definitely misread it
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#19
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Quote:
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#20
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I was initially upset. But then they made everything right. Just wanted to make sure I posted the good with the bad.
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