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  #1  
Old 08-05-2011, 06:12 PM
gonzalesdave gonzalesdave is offline
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It's NOT a wear and tear item. I have no idea why they would not cover under warranty. You need me to send The Iron Man over there to speak to some knee caps?
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  #2  
Old 08-05-2011, 06:22 PM
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Wide Open Wide Open is offline
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Quote:
Originally Posted by gonzalesdave View Post
It's NOT a wear and tear item. I have no idea why they would not cover under warranty. You need me to send The Iron Man over there to speak to some knee caps?
No doubt Ole' "I"ron man AKA Wyatt Earp will handle things! lol
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  #3  
Old 08-05-2011, 07:06 PM
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jlsch1 jlsch1 is offline
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Quote:
Originally Posted by gonzalesdave View Post
It's NOT a wear and tear item. I have no idea why they would not cover under warranty. You need me to send The Iron Man over there to speak to some knee caps?
Service manager and Chad lambert said it is what it is.
Ford said not their problem even though the seal bad due to not written in warranty not mechanical.
Jack new car sales manager said it's a ford what do you expect they break. It's a seal and they go what do you expect? I said for ford to build a truck that last 3 years
He laughed. It's not funny to me

I would run from Robinson brothers they act like oh well it's my problem.

Funny in a down economy they wanted my business.
Never again these guys are A 1 selzy salespeople
Live up to car saleman image true scum
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  #4  
Old 08-06-2011, 07:53 PM
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weedeater weedeater is offline
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2 Dodges and around 200000 miles between them and only time I put on in shop was due to bad diesel, one was oilfield company truck that you can believe was abused on bad roads daily. I have been through 2 Fords in oilfield that did not hold up that saw close to 200000 miles each and lived in the shop but I now have a King Ranch with 115000 miles and so far its good except it leaks when in a car wash, its a 2005 so it sounds common but I do like this truck. I have owned 2 GM trucks and they were good never in the shop but both were pre Obama 1990 models. I would hate to buy a new truck right because it would be tuff.
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  #5  
Old 08-06-2011, 07:56 PM
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Kenner18 Kenner18 is offline
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Originally Posted by weedeater View Post
2 Dodges and around 200000 miles between them and only time I put on in shop was due to bad diesel, one was oilfield company truck that you can believe was abused on bad roads daily. I have been through 2 Fords in oilfield that did not hold up that saw close to 200000 miles each and lived in the shop but I now have a King Ranch with 115000 miles and so far its good except it leaks when in a car wash, its a 2005 so it sounds common but I do like this truck. I have owned 2 GM trucks and they were good never in the shop but both were pre Obama 1990 models. I would hate to buy a new truck right because it would be tuff.

Probably the third brake light .My 05 leaks there in a carwash.
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  #6  
Old 08-06-2011, 08:00 PM
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weedeater weedeater is offline
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Probably the third brake light .My 05 leaks there in a carwash.
I think so, drips on back seat, what did you silicone to fix yours
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  #7  
Old 07-31-2013, 02:58 PM
buck_shot11 buck_shot11 is offline
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Quote:
Originally Posted by jlsch1 View Post
Service manager and Chad lambert said it is what it is.
Ford said not their problem even though the seal bad due to not written in warranty not mechanical.
Jack new car sales manager said it's a ford what do you expect they break. It's a seal and they go what do you expect? I said for ford to build a truck that last 3 years
He laughed. It's not funny to me

I would run from Robinson brothers they act like oh well it's my problem.

Funny in a down economy they wanted my business.
Never again these guys are A 1 selzy salespeople
Live up to car saleman image true scum

This is Jack from Robinson Brothers Ford. I just happened to stumble on this thread and decided to post a quick response.

While I don't remember this particular incident, as it took place over 3 years ago, I can speak about our dealership and the great lengths we go to make sure we offer great service and great products at better than competitive prices.

We strive for customer satisfaction, but obviously we aren't immune to making mistakes. Robinson Brothers is one of the highest volume sales and service Ford dealers in the 6 state region because we genuinely care about our customers.

No manufacturer is immune from having their mechanical items break - Lexus, Honda, Toyota, Dodge, Chevrolet, Ford - it doesn't make a difference - mechanical items are going to break.

When a vehicle needs a repair under warranty all Ford dealers nationwide follow the same protocol - we submit the claim to Ford, we communicate with the factory engineers via tech hotline, and we follow their exact repair recommendations - Ford dealers don't have the luxury of straying from the Manufacturer's directions on warranty repairs.

Without knowing all of the details involved I apologize for your experience. The large majority of our customers are satisfied with our efforts.

If anyone has any questions, you can feel free to contact me directly, 225-293-8900.

Thank you, Jack
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