Lews & Duce

[grizzon30s]

I haven't read all the back and forth on this thread so forgive me if I missed something. Here's my take. Duce makes good stuff, at least I like it. Seems a lot of people like there stuff also. Product quality can be debated but the lack of customer service can't. That's where they fell down. Period. Sure they took care of some folks when they happened to be there to answer a phone call. But most people's phone calls simply went unanswered. I talked at length with one of their major retail outlet owners. The thought was that the they were too busy out fishing and buying big toys to effectively run a business. Now I can't hate on anyone for fishing too much! But before I buy more of their products I'd like to see a bigger commitment to the brand. If the owners want to fish all day then they should have folks managing operations to allow them to do so.
I really like the rods I own from them. But, I will not spend that kind of money on a rod again without knowing for sure the company behind it will stand behind their product. The competition at that price point is fierce and there are lots of good choices. I'd like to support local but will not do so at the risk of my pocketbook in the future.