Power-pole not working

[sweets]

Update on powerpole. I called customer service and they advised me to remove the fuse for 5 minutes to see if the unit would reset itself. If that didn't work, then remove the (4) screws on the top cap and remove the board and disconnect the ribbon wire going from the top cap (part with buttons and lights) to the board. I did everything they recommended and nothing worked. I called customer service back and they shipped me a new circuit board and also a new top cap - everything is still under warranty but he told me that the parts would've cost $240. I should be good to go after I change out the parts. PP Tech support has been great to deal with.