Shimano not supporting warranty.

[legallimits]

I've got one that I need to send back because an eye is broken. When I talked to them, they said it would void the warranty if I cut it in half to send it back. They said to find a seven foot long box, even though they are just going to throw the thing away when they get it. It's not too helpful.

[hterre3]

Originally Posted by legallimits

I've got one that I need to send back because an eye is broken. When I talked to them, they said it would void the warranty if I cut it in half to send it back. They said to find a seven foot long box, even though they are just going to throw the thing away when they get it. It's not too helpful.

if you do send it back to shimano with a broken eye they will not warranty it. the warranty only covers a broken blank. if it is a broken eye, don't spend 25$ on shipping and wait 3-4 weeks go to lake charles tackle spend 12$ and get your eye replaced in a few days